- call +1-201-465-4211
- email sales@marketquest.biz
- Call +1-201-465-4211
- Email: sales@marketquest.biz
The Call Center Outsourcings market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.
According to our latest research, the global Call Center Outsourcings size is estimated to be USD xx million in 2026 from USD xx million in 2020, with a change XX% between 2020 and 2021. The global Call Center Outsourcings market size is expected to grow at a CAGR of xx% for the next five years.
Market segmentation
Call Center Outsourcings market is split by Type and by Application. For the period 2016-2026, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type, covers
Inbound Call Services
Outbound Call Services
Others
Market segment by Application, can be divided into
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others
Market segment by players, this report covers
Aditya Birla Minacs
Atento
Concentrix
Conduent
Convergys Corporation
Datacom Group
DialAmerica
Firstsource
Focus Services
Genpact
InfoCision Management Corporation
Inktel Direct
iQor
NCO Group
One World Direct
Qualfon
Sitel
Sykes Enterprises
SupportSave
Tech Mahindra
Teleperformance
Televerde
TeleTech
TELUS International
Transcom WorldWide
Ubiquity Global Services
United Nearshore Operations
WNS Global Services
Webhelp
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)
South America (Brazil, Argentina, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 12 chapters:
Chapter 1, to describe Call Center Outsourcings product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top players of Call Center Outsourcings, with revenue, gross margin and global market share of Call Center Outsourcings from 2019 to 2021.
Chapter 3, the Call Center Outsourcings competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by type and application, with revenue and growth rate by type, application, from 2016 to 2026.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2016 to 2021.and Call Center Outsourcings market forecast, by regions, type and application, with revenue, from 2021 to 2026.
Chapter 11 and 12, to describe Call Center Outsourcings research findings and conclusion, appendix and data source.
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
1 Market Overview
1.1 Product Overview and Scope of Call Center Outsourcings
1.2 Classification of Call Center Outsourcings by Type
1.2.1 Overview: Global Call Center Outsourcings Market Size by Type: 2020 Versus 2021 Versus 2026
1.2.2 Global Call Center Outsourcings Revenue Market Share by Type in 2020
1.2.3 Inbound Call Services
1.2.4 Outbound Call Services
1.2.5 Others
1.3 Global Call Center Outsourcings Market by Application
1.3.1 Overview: Global Call Center Outsourcings Market Size by Application: 2020 Versus 2021 Versus 2026
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government
1.3.5 IT & Telecommunication
1.3.6 Defense Aerospace & Intelligence
1.3.7 Others
1.4 Global Call Center Outsourcings Market Size & Forecast
1.5 Global Call Center Outsourcings Market Size and Forecast by Region
1.5.1 Global Call Center Outsourcings Market Size by Region: 2016 VS 2021 VS 2026
1.5.2 Global Call Center Outsourcings Market Size by Region, (2016-2021)
1.5.3 North America Call Center Outsourcings Market Size and Prospect (2016-2026)
1.5.4 Europe Call Center Outsourcings Market Size and Prospect (2016-2026)
1.5.5 Asia-Pacific Call Center Outsourcings Market Size and Prospect (2016-2026)
1.5.6 South America Call Center Outsourcings Market Size and Prospect (2016-2026)
1.5.7 Middle East and Africa Call Center Outsourcings Market Size and Prospect (2016-2026)
1.6 Market Drivers, Restraints and Trends
1.6.1 Call Center Outsourcings Market Drivers
1.6.2 Call Center Outsourcings Market Restraints
1.6.3 Call Center Outsourcings Trends Analysis
2 Company Profiles
2.1 Aditya Birla Minacs
2.1.1 Aditya Birla Minacs Details
2.1.2 Aditya Birla Minacs Major Business
2.1.3 Aditya Birla Minacs Call Center Outsourcings Product and Solutions
2.1.4 Aditya Birla Minacs Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.1.5 Aditya Birla Minacs Recent Developments and Future Plans
2.2 Atento
2.2.1 Atento Details
2.2.2 Atento Major Business
2.2.3 Atento Call Center Outsourcings Product and Solutions
2.2.4 Atento Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.2.5 Atento Recent Developments and Future Plans
2.3 Concentrix
2.3.1 Concentrix Details
2.3.2 Concentrix Major Business
2.3.3 Concentrix Call Center Outsourcings Product and Solutions
2.3.4 Concentrix Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.3.5 Concentrix Recent Developments and Future Plans
2.4 Conduent
2.4.1 Conduent Details
2.4.2 Conduent Major Business
2.4.3 Conduent Call Center Outsourcings Product and Solutions
2.4.4 Conduent Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.4.5 Conduent Recent Developments and Future Plans
2.5 Convergys Corporation
2.5.1 Convergys Corporation Details
2.5.2 Convergys Corporation Major Business
2.5.3 Convergys Corporation Call Center Outsourcings Product and Solutions
2.5.4 Convergys Corporation Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.5.5 Convergys Corporation Recent Developments and Future Plans
2.6 Datacom Group
2.6.1 Datacom Group Details
2.6.2 Datacom Group Major Business
2.6.3 Datacom Group Call Center Outsourcings Product and Solutions
2.6.4 Datacom Group Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.6.5 Datacom Group Recent Developments and Future Plans
2.7 DialAmerica
2.7.1 DialAmerica Details
2.7.2 DialAmerica Major Business
2.7.3 DialAmerica Call Center Outsourcings Product and Solutions
2.7.4 DialAmerica Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.7.5 DialAmerica Recent Developments and Future Plans
2.8 Firstsource
2.8.1 Firstsource Details
2.8.2 Firstsource Major Business
2.8.3 Firstsource Call Center Outsourcings Product and Solutions
2.8.4 Firstsource Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.8.5 Firstsource Recent Developments and Future Plans
2.9 Focus Services
2.9.1 Focus Services Details
2.9.2 Focus Services Major Business
2.9.3 Focus Services Call Center Outsourcings Product and Solutions
2.9.4 Focus Services Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.9.5 Focus Services Recent Developments and Future Plans
2.10 Genpact
2.10.1 Genpact Details
2.10.2 Genpact Major Business
2.10.3 Genpact Call Center Outsourcings Product and Solutions
2.10.4 Genpact Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.10.5 Genpact Recent Developments and Future Plans
2.11 InfoCision Management Corporation
2.11.1 InfoCision Management Corporation Details
2.11.2 InfoCision Management Corporation Major Business
2.11.3 InfoCision Management Corporation Call Center Outsourcings Product and Solutions
2.11.4 InfoCision Management Corporation Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.11.5 InfoCision Management Corporation Recent Developments and Future Plans
2.12 Inktel Direct
2.12.1 Inktel Direct Details
2.12.2 Inktel Direct Major Business
2.12.3 Inktel Direct Call Center Outsourcings Product and Solutions
2.12.4 Inktel Direct Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.12.5 Inktel Direct Recent Developments and Future Plans
2.13 iQor
2.13.1 iQor Details
2.13.2 iQor Major Business
2.13.3 iQor Call Center Outsourcings Product and Solutions
2.13.4 iQor Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.13.5 iQor Recent Developments and Future Plans
2.14 NCO Group
2.14.1 NCO Group Details
2.14.2 NCO Group Major Business
2.14.3 NCO Group Call Center Outsourcings Product and Solutions
2.14.4 NCO Group Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.14.5 NCO Group Recent Developments and Future Plans
2.15 One World Direct
2.15.1 One World Direct Details
2.15.2 One World Direct Major Business
2.15.3 One World Direct Call Center Outsourcings Product and Solutions
2.15.4 One World Direct Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.15.5 One World Direct Recent Developments and Future Plans
2.16 Qualfon
2.16.1 Qualfon Details
2.16.2 Qualfon Major Business
2.16.3 Qualfon Call Center Outsourcings Product and Solutions
2.16.4 Qualfon Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.16.5 Qualfon Recent Developments and Future Plans
2.17 Sitel
2.17.1 Sitel Details
2.17.2 Sitel Major Business
2.17.3 Sitel Call Center Outsourcings Product and Solutions
2.17.4 Sitel Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.17.5 Sitel Recent Developments and Future Plans
2.18 Sykes Enterprises
2.18.1 Sykes Enterprises Details
2.18.2 Sykes Enterprises Major Business
2.18.3 Sykes Enterprises Call Center Outsourcings Product and Solutions
2.18.4 Sykes Enterprises Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.18.5 Sykes Enterprises Recent Developments and Future Plans
2.19 SupportSave
2.19.1 SupportSave Details
2.19.2 SupportSave Major Business
2.19.3 SupportSave Call Center Outsourcings Product and Solutions
2.19.4 SupportSave Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.19.5 SupportSave Recent Developments and Future Plans
2.20 Tech Mahindra
2.20.1 Tech Mahindra Details
2.20.2 Tech Mahindra Major Business
2.20.3 Tech Mahindra Call Center Outsourcings Product and Solutions
2.20.4 Tech Mahindra Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.20.5 Tech Mahindra Recent Developments and Future Plans
2.21 Teleperformance
2.21.1 Teleperformance Details
2.21.2 Teleperformance Major Business
2.21.3 Teleperformance Call Center Outsourcings Product and Solutions
2.21.4 Teleperformance Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.21.5 Teleperformance Recent Developments and Future Plans
2.22 Televerde
2.22.1 Televerde Details
2.22.2 Televerde Major Business
2.22.3 Televerde Call Center Outsourcings Product and Solutions
2.22.4 Televerde Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.22.5 Televerde Recent Developments and Future Plans
2.23 TeleTech
2.23.1 TeleTech Details
2.23.2 TeleTech Major Business
2.23.3 TeleTech Call Center Outsourcings Product and Solutions
2.23.4 TeleTech Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.23.5 TeleTech Recent Developments and Future Plans
2.24 TELUS International
2.24.1 TELUS International Details
2.24.2 TELUS International Major Business
2.24.3 TELUS International Call Center Outsourcings Product and Solutions
2.24.4 TELUS International Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.24.5 TELUS International Recent Developments and Future Plans
2.25 Transcom WorldWide
2.25.1 Transcom WorldWide Details
2.25.2 Transcom WorldWide Major Business
2.25.3 Transcom WorldWide Call Center Outsourcings Product and Solutions
2.25.4 Transcom WorldWide Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.25.5 Transcom WorldWide Recent Developments and Future Plans
2.26 Ubiquity Global Services
2.26.1 Ubiquity Global Services Details
2.26.2 Ubiquity Global Services Major Business
2.26.3 Ubiquity Global Services Call Center Outsourcings Product and Solutions
2.26.4 Ubiquity Global Services Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.26.5 Ubiquity Global Services Recent Developments and Future Plans
2.27 United Nearshore Operations
2.27.1 United Nearshore Operations Details
2.27.2 United Nearshore Operations Major Business
2.27.3 United Nearshore Operations Call Center Outsourcings Product and Solutions
2.27.4 United Nearshore Operations Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.27.5 United Nearshore Operations Recent Developments and Future Plans
2.28 WNS Global Services
2.28.1 WNS Global Services Details
2.28.2 WNS Global Services Major Business
2.28.3 WNS Global Services Call Center Outsourcings Product and Solutions
2.28.4 WNS Global Services Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.28.5 WNS Global Services Recent Developments and Future Plans
2.29 Webhelp
2.29.1 Webhelp Details
2.29.2 Webhelp Major Business
2.29.3 Webhelp Call Center Outsourcings Product and Solutions
2.29.4 Webhelp Call Center Outsourcings Revenue, Gross Margin and Market Share (2019-2021)
2.29.5 Webhelp Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Call Center Outsourcings Revenue and Share by Players (2019-2021)
3.2 Market Concentration Rate
3.2.1 Top 3 Call Center Outsourcings Players Market Share
3.2.2 Top 10 Call Center Outsourcings Players Market Share
3.2.3 Market Competition Trend
3.3 Call Center Outsourcings Players Head Office, Products and Services Provided
3.4 Mergers & Acquisitions
3.5 New Entrants and Expansion Plans
4 Market Size Segment by Type
4.1 Global Call Center Outsourcings Revenue and Market Share by Type (2016-2021)
4.2 Global Call Center Outsourcings Market Forecast by Type (2021-2026)
5 Market Size Segment by Application
5.1 Global Call Center Outsourcings Revenue Market Share by Application (2016-2021)
5.2 Call Center Outsourcings Market Forecast by Application (2021-2026)
6 North America by Country, by Type, and by Application
6.1 North America Call Center Outsourcings Revenue by Type (2016-2026)
6.2 North America Call Center Outsourcings Revenue by Application (2016-2026)
6.3 North America Call Center Outsourcings Market Size by Country
6.3.1 North America Call Center Outsourcings Revenue by Country (2016-2026)
6.3.2 United States Call Center Outsourcings Market Size and Forecast (2016-2026)
6.3.3 Canada Call Center Outsourcings Market Size and Forecast (2016-2026)
6.3.4 Mexico Call Center Outsourcings Market Size and Forecast (2016-2026)
7 Europe by Country, by Type, and by Application
7.1 Europe Call Center Outsourcings Revenue by Type (2016-2026)
7.2 Europe Call Center Outsourcings Revenue by Application (2016-2026)
7.3 Europe Call Center Outsourcings Market Size by Country
7.3.1 Europe Call Center Outsourcings Revenue by Country (2016-2026)
7.3.2 Germany Call Center Outsourcings Market Size and Forecast (2016-2026)
7.3.3 France Call Center Outsourcings Market Size and Forecast (2016-2026)
7.3.4 United Kingdom Call Center Outsourcings Market Size and Forecast (2016-2026)
7.3.5 Russia Call Center Outsourcings Market Size and Forecast (2016-2026)
7.3.6 Italy Call Center Outsourcings Market Size and Forecast (2016-2026)
8 Asia-Pacific by Region, by Type, and by Application
8.1 Asia-Pacific Call Center Outsourcings Revenue by Type (2016-2026)
8.2 Asia-Pacific Call Center Outsourcings Revenue by Application (2016-2026)
8.3 Asia-Pacific Call Center Outsourcings Market Size by Region
8.3.1 Asia-Pacific Call Center Outsourcings Revenue by Region (2016-2026)
8.3.2 China Call Center Outsourcings Market Size and Forecast (2016-2026)
8.3.3 Japan Call Center Outsourcings Market Size and Forecast (2016-2026)
8.3.4 South Korea Call Center Outsourcings Market Size and Forecast (2016-2026)
8.3.5 India Call Center Outsourcings Market Size and Forecast (2016-2026)
8.3.6 Southeast Asia Call Center Outsourcings Market Size and Forecast (2016-2026)
8.3.7 Australia Call Center Outsourcings Market Size and Forecast (2016-2026)
9 South America by Country, by Type, and by Application
9.1 South America Call Center Outsourcings Revenue by Type (2016-2026)
9.2 South America Call Center Outsourcings Revenue by Application (2016-2026)
9.3 South America Call Center Outsourcings Market Size by Country
9.3.1 South America Call Center Outsourcings Revenue by Country (2016-2026)
9.3.2 Brazil Call Center Outsourcings Market Size and Forecast (2016-2026)
9.3.3 Argentina Call Center Outsourcings Market Size and Forecast (2016-2026)
10 Middle East & Africa by Country, by Type, and by Application
10.1 Middle East & Africa Call Center Outsourcings Revenue by Type (2016-2026)
10.2 Middle East & Africa Call Center Outsourcings Revenue by Application (2016-2026)
10.3 Middle East & Africa Call Center Outsourcings Market Size by Country
10.3.1 Middle East & Africa Call Center Outsourcings Revenue by Country (2016-2026)
10.3.2 Turkey Call Center Outsourcings Market Size and Forecast (2016-2026)
10.3.3 Saudi Arabia Call Center Outsourcings Market Size and Forecast (2016-2026)
10.3.4 UAE Call Center Outsourcings Market Size and Forecast (2016-2026)
11 Research Findings and Conclusion
12 Appendix
12.1 Methodology
12.2 Research Process and Data Source
12.3 Disclaimer
List of Tables
Table 1. Global Call Center Outsourcings Revenue by Type, (USD Million), 2020 VS 2021 VS 2026
Table 2. Global Call Center Outsourcings Revenue by Application, (USD Million), 2020 VS 2021 VS 2026
Table 3. Global Market Call Center Outsourcings Revenue (Million USD) Comparison by Region (2016 VS 2021 VS 2026)
Table 4. Global Call Center Outsourcings Revenue (USD Million) by Region (2016-2021)
Table 5. Global Call Center Outsourcings Revenue Market Share by Region (2021-2026)
Table 6. Aditya Birla Minacs Corporate Information, Head Office, and Major Competitors
Table 7. Aditya Birla Minacs Major Business
Table 8. Aditya Birla Minacs Call Center Outsourcings Product and Solutions
Table 9. Aditya Birla Minacs Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 10. Atento Corporate Information, Head Office, and Major Competitors
Table 11. Atento Major Business
Table 12. Atento Call Center Outsourcings Product and Solutions
Table 13. Atento Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 14. Concentrix Corporate Information, Head Office, and Major Competitors
Table 15. Concentrix Major Business
Table 16. Concentrix Call Center Outsourcings Product and Solutions
Table 17. Concentrix Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 18. Conduent Corporate Information, Head Office, and Major Competitors
Table 19. Conduent Major Business
Table 20. Conduent Call Center Outsourcings Product and Solutions
Table 21. Conduent Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 22. Convergys Corporation Corporate Information, Head Office, and Major Competitors
Table 23. Convergys Corporation Major Business
Table 24. Convergys Corporation Call Center Outsourcings Product and Solutions
Table 25. Convergys Corporation Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 26. Datacom Group Corporate Information, Head Office, and Major Competitors
Table 27. Datacom Group Major Business
Table 28. Datacom Group Call Center Outsourcings Product and Solutions
Table 29. Datacom Group Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 30. DialAmerica Corporate Information, Head Office, and Major Competitors
Table 31. DialAmerica Major Business
Table 32. DialAmerica Call Center Outsourcings Product and Solutions
Table 33. DialAmerica Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 34. Firstsource Corporate Information, Head Office, and Major Competitors
Table 35. Firstsource Major Business
Table 36. Firstsource Call Center Outsourcings Product and Solutions
Table 37. Firstsource Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 38. Focus Services Corporate Information, Head Office, and Major Competitors
Table 39. Focus Services Major Business
Table 40. Focus Services Call Center Outsourcings Product and Solutions
Table 41. Focus Services Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 42. Genpact Corporate Information, Head Office, and Major Competitors
Table 43. Genpact Major Business
Table 44. Genpact Call Center Outsourcings Product and Solutions
Table 45. Genpact Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 46. InfoCision Management Corporation Corporate Information, Head Office, and Major Competitors
Table 47. InfoCision Management Corporation Major Business
Table 48. InfoCision Management Corporation Call Center Outsourcings Product and Solutions
Table 49. InfoCision Management Corporation Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 50. Inktel Direct Corporate Information, Head Office, and Major Competitors
Table 51. Inktel Direct Major Business
Table 52. Inktel Direct Call Center Outsourcings Product and Solutions
Table 53. Inktel Direct Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 54. iQor Corporate Information, Head Office, and Major Competitors
Table 55. iQor Major Business
Table 56. iQor Call Center Outsourcings Product and Solutions
Table 57. iQor Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 58. NCO Group Corporate Information, Head Office, and Major Competitors
Table 59. NCO Group Major Business
Table 60. NCO Group Call Center Outsourcings Product and Solutions
Table 61. NCO Group Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 62. One World Direct Corporate Information, Head Office, and Major Competitors
Table 63. One World Direct Major Business
Table 64. One World Direct Call Center Outsourcings Product and Solutions
Table 65. One World Direct Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 66. Qualfon Corporate Information, Head Office, and Major Competitors
Table 67. Qualfon Major Business
Table 68. Qualfon Call Center Outsourcings Product and Solutions
Table 69. Qualfon Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 70. Sitel Corporate Information, Head Office, and Major Competitors
Table 71. Sitel Major Business
Table 72. Sitel Call Center Outsourcings Product and Solutions
Table 73. Sitel Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 74. Sykes Enterprises Corporate Information, Head Office, and Major Competitors
Table 75. Sykes Enterprises Major Business
Table 76. Sykes Enterprises Call Center Outsourcings Product and Solutions
Table 77. Sykes Enterprises Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 78. SupportSave Corporate Information, Head Office, and Major Competitors
Table 79. SupportSave Major Business
Table 80. SupportSave Call Center Outsourcings Product and Solutions
Table 81. SupportSave Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 82. Tech Mahindra Corporate Information, Head Office, and Major Competitors
Table 83. Tech Mahindra Major Business
Table 84. Tech Mahindra Call Center Outsourcings Product and Solutions
Table 85. Tech Mahindra Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 86. Teleperformance Corporate Information, Head Office, and Major Competitors
Table 87. Teleperformance Major Business
Table 88. Teleperformance Call Center Outsourcings Product and Solutions
Table 89. Teleperformance Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 90. Televerde Corporate Information, Head Office, and Major Competitors
Table 91. Televerde Major Business
Table 92. Televerde Call Center Outsourcings Product and Solutions
Table 93. Televerde Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 94. TeleTech Corporate Information, Head Office, and Major Competitors
Table 95. TeleTech Major Business
Table 96. TeleTech Call Center Outsourcings Product and Solutions
Table 97. TeleTech Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 98. TELUS International Corporate Information, Head Office, and Major Competitors
Table 99. TELUS International Major Business
Table 100. TELUS International Call Center Outsourcings Product and Solutions
Table 101. TELUS International Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 102. Transcom WorldWide Corporate Information, Head Office, and Major Competitors
Table 103. Transcom WorldWide Major Business
Table 104. Transcom WorldWide Call Center Outsourcings Product and Solutions
Table 105. Transcom WorldWide Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 106. Ubiquity Global Services Corporate Information, Head Office, and Major Competitors
Table 107. Ubiquity Global Services Major Business
Table 108. Ubiquity Global Services Call Center Outsourcings Product and Solutions
Table 109. Ubiquity Global Services Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 110. United Nearshore Operations Corporate Information, Head Office, and Major Competitors
Table 111. United Nearshore Operations Major Business
Table 112. United Nearshore Operations Call Center Outsourcings Product and Solutions
Table 113. United Nearshore Operations Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 114. WNS Global Services Corporate Information, Head Office, and Major Competitors
Table 115. WNS Global Services Major Business
Table 116. WNS Global Services Call Center Outsourcings Product and Solutions
Table 117. WNS Global Services Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 118. Webhelp Corporate Information, Head Office, and Major Competitors
Table 119. Webhelp Major Business
Table 120. Webhelp Call Center Outsourcings Product and Solutions
Table 121. Webhelp Call Center Outsourcings Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 122. Global Call Center Outsourcings Revenue (USD Million) by Players (2019-2021)
Table 123. Global Call Center Outsourcings Revenue Share by Players (2019-2021)
Table 124. Breakdown of Call Center Outsourcings by Company Type (Tier 1, Tier 2 and Tier 3)
Table 125. Call Center Outsourcings Players Head Office, Products and Services Provided
Table 126. Call Center Outsourcings Mergers & Acquisitions in the Past Five Years
Table 127. Call Center Outsourcings New Entrants and Expansion Plans
Table 128. Global Call Center Outsourcings Revenue (USD Million) by Type (2016-2021)
Table 129. Global Call Center Outsourcings Revenue Share by Type (2016-2021)
Table 130. Global Call Center Outsourcings Revenue Forecast by Type (2021-2026)
Table 131. Global Call Center Outsourcings Revenue by Application (2016-2021)
Table 132. Global Call Center Outsourcings Revenue Forecast by Application (2021-2026)
Table 133. North America Call Center Outsourcings Revenue by Type (2016-2021) & (USD Million)
Table 134. North America Call Center Outsourcings Revenue by Type (2021-2026) & (USD Million)
Table 135. North America Call Center Outsourcings Revenue by Application (2016-2021) & (USD Million)
Table 136. North America Call Center Outsourcings Revenue by Application (2021-2026) & (USD Million)
Table 137. North America Call Center Outsourcings Revenue by Country (2016-2021) & (USD Million)
Table 138. North America Call Center Outsourcings Revenue by Country (2021-2026) & (USD Million)
Table 139. Europe Call Center Outsourcings Revenue by Type (2016-2021) & (USD Million)
Table 140. Europe Call Center Outsourcings Revenue by Type (2021-2026) & (USD Million)
Table 141. Europe Call Center Outsourcings Revenue by Application (2016-2021) & (USD Million)
Table 142. Europe Call Center Outsourcings Revenue by Application (2021-2026) & (USD Million)
Table 143. Europe Call Center Outsourcings Revenue by Country (2016-2021) & (USD Million)
Table 144. Europe Call Center Outsourcings Revenue by Country (2021-2026) & (USD Million)
Table 145. Asia-Pacific Call Center Outsourcings Revenue by Type (2016-2021) & (USD Million)
Table 146. Asia-Pacific Call Center Outsourcings Revenue by Type (2021-2026) & (USD Million)
Table 147. Asia-Pacific Call Center Outsourcings Revenue by Application (2016-2021) & (USD Million)
Table 148. Asia-Pacific Call Center Outsourcings Revenue by Application (2021-2026) & (USD Million)
Table 149. Asia-Pacific Call Center Outsourcings Revenue by Region (2016-2021) & (USD Million)
Table 150. Asia-Pacific Call Center Outsourcings Revenue by Region (2021-2026) & (USD Million)
Table 151. South America Call Center Outsourcings Revenue by Type (2016-2021) & (USD Million)
Table 152. South America Call Center Outsourcings Revenue by Type (2021-2026) & (USD Million)
Table 153. South America Call Center Outsourcings Revenue by Application (2016-2021) & (USD Million)
Table 154. South America Call Center Outsourcings Revenue by Application (2021-2026) & (USD Million)
Table 155. South America Call Center Outsourcings Revenue by Country (2016-2021) & (USD Million)
Table 156. South America Call Center Outsourcings Revenue by Country (2021-2026) & (USD Million)
Table 157. Middle East & Africa Call Center Outsourcings Revenue by Type (2016-2021) & (USD Million)
Table 158. Middle East & Africa Call Center Outsourcings Revenue by Type (2021-2026) & (USD Million)
Table 159. Middle East & Africa Call Center Outsourcings Revenue by Application (2016-2021) & (USD Million)
Table 160. Middle East & Africa Call Center Outsourcings Revenue by Application (2021-2026) & (USD Million)
Table 161. Middle East & Africa Call Center Outsourcings Revenue by Country (2016-2021) & (USD Million)
Table 162. Middle East & Africa Call Center Outsourcings Revenue by Country (2021-2026) & (USD Million)
List of Figures
Figure 1. Call Center Outsourcings Picture
Figure 2. Global Call Center Outsourcings Revenue Market Share by Type in 2020
Figure 3. Inbound Call Services
Figure 4. Outbound Call Services
Figure 5. Others
Figure 6. Call Center Outsourcings Revenue Market Share by Application in 2020
Figure 7. BFSI Picture
Figure 8. Retail Picture
Figure 9. Government Picture
Figure 10. IT & Telecommunication Picture
Figure 11. Defense Aerospace & Intelligence Picture
Figure 12. Others Picture
Figure 13. Global Call Center Outsourcings Revenue, (USD Million): 2020 VS 2021 VS 2026
Figure 14. Global Call Center Outsourcings Revenue and Forecast (2016-2026) & (USD Million)
Figure 15. Global Call Center Outsourcings Revenue Market Share by Region (2016-2026)
Figure 16. Global Call Center Outsourcings Revenue Market Share by Region in 2020
Figure 17. North America Call Center Outsourcings Revenue (USD Million) and Growth Rate (2016-2026)
Figure 18. Europe Call Center Outsourcings Revenue (USD Million) and Growth Rate (2016-2026)
Figure 19. Asia-Pacific Call Center Outsourcings Revenue (USD Million) and Growth Rate (2016-2026)
Figure 20. South America Call Center Outsourcings Revenue (USD Million) and Growth Rate (2016-2026)
Figure 21. Middle East and Africa Call Center Outsourcings Revenue (USD Million) and Growth Rate (2016-2026)
Figure 22. Call Center Outsourcings Market Drivers
Figure 23. Call Center Outsourcings Market Restraints
Figure 24. Call Center Outsourcings Market Trends
Figure 25. Aditya Birla Minacs Recent Developments and Future Plans
Figure 26. Atento Recent Developments and Future Plans
Figure 27. Concentrix Recent Developments and Future Plans
Figure 28. Conduent Recent Developments and Future Plans
Figure 29. Convergys Corporation Recent Developments and Future Plans
Figure 30. Datacom Group Recent Developments and Future Plans
Figure 31. DialAmerica Recent Developments and Future Plans
Figure 32. Firstsource Recent Developments and Future Plans
Figure 33. Focus Services Recent Developments and Future Plans
Figure 34. Genpact Recent Developments and Future Plans
Figure 35. InfoCision Management Corporation Recent Developments and Future Plans
Figure 36. Inktel Direct Recent Developments and Future Plans
Figure 37. iQor Recent Developments and Future Plans
Figure 38. NCO Group Recent Developments and Future Plans
Figure 39. One World Direct Recent Developments and Future Plans
Figure 40. Qualfon Recent Developments and Future Plans
Figure 41. Sitel Recent Developments and Future Plans
Figure 42. Sykes Enterprises Recent Developments and Future Plans
Figure 43. SupportSave Recent Developments and Future Plans
Figure 44. Tech Mahindra Recent Developments and Future Plans
Figure 45. Teleperformance Recent Developments and Future Plans
Figure 46. Televerde Recent Developments and Future Plans
Figure 47. TeleTech Recent Developments and Future Plans
Figure 48. TELUS International Recent Developments and Future Plans
Figure 49. Transcom WorldWide Recent Developments and Future Plans
Figure 50. Ubiquity Global Services Recent Developments and Future Plans
Figure 51. United Nearshore Operations Recent Developments and Future Plans
Figure 52. WNS Global Services Recent Developments and Future Plans
Figure 53. Webhelp Recent Developments and Future Plans
Figure 54. Global Call Center Outsourcings Revenue Share by Players in 2020
Figure 55. Call Center Outsourcings Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
Figure 56. Global Top 3 Players Call Center Outsourcings Revenue Market Share in 2020
Figure 57. Global Top 10 Players Call Center Outsourcings Revenue Market Share in 2020
Figure 58. Key Players Market Share Trend (Top 3 Market Share: 2019 VS 2020 VS 2021)
Figure 59. Global Call Center Outsourcings Revenue Share by Type in 2020
Figure 60. Global Call Center Outsourcings Market Share Forecast by Type (2021-2026)
Figure 61. Global Call Center Outsourcings Revenue Share by Application in 2020
Figure 62. Global Call Center Outsourcings Market Share Forecast by Application (2021-2026)
Figure 63. North America Call Center Outsourcings Sales Market Share by Type (2016-2026)
Figure 64. North America Call Center Outsourcings Sales Market Share by Application (2016-2026)
Figure 65. North America Call Center Outsourcings Revenue Market Share by Country (2016-2026)
Figure 66. United States Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 67. Canada Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 68. Mexico Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 69. Europe Call Center Outsourcings Sales Market Share by Type (2016-2026)
Figure 70. Europe Call Center Outsourcings Sales Market Share by Application (2016-2026)
Figure 71. Europe Call Center Outsourcings Revenue Market Share by Country (2016-2026)
Figure 72. Germany Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 73. France Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 74. United Kingdom Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 75. Russia Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 76. Italy Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 77. Asia-Pacific Call Center Outsourcings Sales Market Share by Type (2016-2026)
Figure 78. Asia-Pacific Call Center Outsourcings Sales Market Share by Application (2016-2026)
Figure 79. Asia-Pacific Call Center Outsourcings Revenue Market Share by Region (2016-2026)
Figure 80. China Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 81. Japan Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 82. South Korea Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 83. India Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 84. Southeast Asia Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 85. Australia Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 86. South America Call Center Outsourcings Sales Market Share by Type (2016-2026)
Figure 87. South America Call Center Outsourcings Sales Market Share by Application (2016-2026)
Figure 88. South America Call Center Outsourcings Revenue Market Share by Country (2016-2026)
Figure 89. Brazil Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 90. Argentina Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 91. Middle East and Africa Call Center Outsourcings Sales Market Share by Type (2016-2026)
Figure 92. Middle East and Africa Call Center Outsourcings Sales Market Share by Application (2016-2026)
Figure 93. Middle East and Africa Call Center Outsourcings Revenue Market Share by Country (2016-2026)
Figure 94. Turkey Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 95. Saudi Arabia Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 96. UAE Call Center Outsourcings Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 97. Methodology
Figure 98. Research Process and Data Source
Please feel free to write an email to us or to use our electronic ticketing system.
