Global Conversational AI Market 2021 by Company, Regions, Type and Application, Forecast to 2026

  • receipt Report ID : 59142
  • calendar_today Published On: Apr, 2021
  • file_copy Pages: 156
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The Conversational AI market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.

According to our latest research, the global Conversational AI size is estimated to be USD 5803.5 million in 2026 from USD 3165.2 million in 2020, with a change XX% between 2020 and 2021. The global Conversational AI market size is expected to grow at a CAGR of 16.4% for the next five years.

Market segmentation

Conversational AI market is split by Type and by Application. For the period 2016-2026, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.

Market segment by Type, covers

IVA

Chatbots

Market segment by Application, can be divided into

Customer Support

Personal Assistant

Customer Engagement

Retention

Market segment by players, this report covers

Google

Microsoft

IBM

AWS

Baidu

Oracle

SAP

Nuance

Artificial Solutions

Conversica

Haptik

Market segment by regions, regional analysis covers

North America (United States, Canada, and Mexico)

Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)

South America (Brazil, Argentina, Rest of South America)

Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)

Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

1 Market Overview

1.1 Product Overview and Scope of Conversational AI

1.2 Classification of Conversational AI by Type

1.2.1 Overview: Global Conversational AI Market Size by Type: 2020 Versus 2021 Versus 2026

1.2.2 Global Conversational AI Revenue Market Share by Type in 2020

1.2.3 IVA

1.2.4 Chatbots

1.3 Global Conversational AI Market by Application

1.3.1 Overview: Global Conversational AI Market Size by Application: 2020 Versus 2021 Versus 2026

1.3.2 Customer Support

1.3.3 Personal Assistant

1.3.4 Customer Engagement

1.3.5 Retention

1.4 Global Conversational AI Market Size & Forecast

1.5 Global Conversational AI Market Size and Forecast by Region

1.5.1 Global Conversational AI Market Size by Region: 2016 VS 2021 VS 2026

1.5.2 Global Conversational AI Market Size by Region, (2016-2021)

1.5.3 North America Conversational AI Market Size and Prospect (2016-2026)

1.5.4 Europe Conversational AI Market Size and Prospect (2016-2026)

1.5.5 Asia-Pacific Conversational AI Market Size and Prospect (2016-2026)

1.5.6 South America Conversational AI Market Size and Prospect (2016-2026)

1.5.7 Middle East and Africa Conversational AI Market Size and Prospect (2016-2026)

1.6 Market Drivers, Restraints and Trends

1.6.1 Conversational AI Market Drivers

1.6.2 Conversational AI Market Restraints

1.6.3 Conversational AI Trends Analysis

2 Company Profiles

2.1 Google

2.1.1 Google Details

2.1.2 Google Major Business

2.1.3 Google Conversational AI Product and Solutions

2.1.4 Google Conversational AI Revenue, Gross Margin and Market Share (2019-2021)

2.1.5 Google Recent Developments and Future Plans

2.2 Microsoft

2.2.1 Microsoft Details

2.2.2 Microsoft Major Business

2.2.3 Microsoft Conversational AI Product and Solutions

2.2.4 Microsoft Conversational AI Revenue, Gross Margin and Market Share (2019-2021)

2.2.5 Microsoft Recent Developments and Future Plans

2.3 IBM

2.3.1 IBM Details

2.3.2 IBM Major Business

2.3.3 IBM Conversational AI Product and Solutions

2.3.4 IBM Conversational AI Revenue, Gross Margin and Market Share (2019-2021)

2.3.5 IBM Recent Developments and Future Plans

2.4 AWS

2.4.1 AWS Details

2.4.2 AWS Major Business

2.4.3 AWS Conversational AI Product and Solutions

2.4.4 AWS Conversational AI Revenue, Gross Margin and Market Share (2019-2021)

2.4.5 AWS Recent Developments and Future Plans

2.5 Baidu

2.5.1 Baidu Details

2.5.2 Baidu Major Business

2.5.3 Baidu Conversational AI Product and Solutions

2.5.4 Baidu Conversational AI Revenue, Gross Margin and Market Share (2019-2021)

2.5.5 Baidu Recent Developments and Future Plans

2.6 Oracle

2.6.1 Oracle Details

2.6.2 Oracle Major Business

2.6.3 Oracle Conversational AI Product and Solutions

2.6.4 Oracle Conversational AI Revenue, Gross Margin and Market Share (2019-2021)

2.6.5 Oracle Recent Developments and Future Plans

2.7 SAP

2.7.1 SAP Details

2.7.2 SAP Major Business

2.7.3 SAP Conversational AI Product and Solutions

2.7.4 SAP Conversational AI Revenue, Gross Margin and Market Share (2019-2021)

2.7.5 SAP Recent Developments and Future Plans

2.8 Nuance

2.8.1 Nuance Details

2.8.2 Nuance Major Business

2.8.3 Nuance Conversational AI Product and Solutions

2.8.4 Nuance Conversational AI Revenue, Gross Margin and Market Share (2019-2021)

2.8.5 Nuance Recent Developments and Future Plans

2.9 Artificial Solutions

2.9.1 Artificial Solutions Details

2.9.2 Artificial Solutions Major Business

2.9.3 Artificial Solutions Conversational AI Product and Solutions

2.9.4 Artificial Solutions Conversational AI Revenue, Gross Margin and Market Share (2019-2021)

2.9.5 Artificial Solutions Recent Developments and Future Plans

2.10 Conversica

2.10.1 Conversica Details

2.10.2 Conversica Major Business

2.10.3 Conversica Conversational AI Product and Solutions

2.10.4 Conversica Conversational AI Revenue, Gross Margin and Market Share (2019-2021)

2.10.5 Conversica Recent Developments and Future Plans

2.11 Haptik

2.11.1 Haptik Details

2.11.2 Haptik Major Business

2.11.3 Haptik Conversational AI Product and Solutions

2.11.4 Haptik Conversational AI Revenue, Gross Margin and Market Share (2019-2021)

2.11.5 Haptik Recent Developments and Future Plans

3 Market Competition, by Players

3.1 Global Conversational AI Revenue and Share by Players (2019-2021)

3.2 Market Concentration Rate

3.2.1 Top 3 Conversational AI Players Market Share

3.2.2 Top 10 Conversational AI Players Market Share

3.2.3 Market Competition Trend

3.3 Conversational AI Players Head Office, Products and Services Provided

3.4 Mergers & Acquisitions

3.5 New Entrants and Expansion Plans

4 Market Size Segment by Type

4.1 Global Conversational AI Revenue and Market Share by Type (2016-2021)

4.2 Global Conversational AI Market Forecast by Type (2021-2026)

5 Market Size Segment by Application

5.1 Global Conversational AI Revenue Market Share by Application (2016-2021)

5.2 Conversational AI Market Forecast by Application (2021-2026)

6 North America by Country, by Type, and by Application

6.1 North America Conversational AI Revenue by Type (2016-2026)

6.2 North America Conversational AI Revenue by Application (2016-2026)

6.3 North America Conversational AI Market Size by Country

6.3.1 North America Conversational AI Revenue by Country (2016-2026)

6.3.2 United States Conversational AI Market Size and Forecast (2016-2026)

6.3.3 Canada Conversational AI Market Size and Forecast (2016-2026)

6.3.4 Mexico Conversational AI Market Size and Forecast (2016-2026)

7 Europe by Country, by Type, and by Application

7.1 Europe Conversational AI Revenue by Type (2016-2026)

7.2 Europe Conversational AI Revenue by Application (2016-2026)

7.3 Europe Conversational AI Market Size by Country

7.3.1 Europe Conversational AI Revenue by Country (2016-2026)

7.3.2 Germany Conversational AI Market Size and Forecast (2016-2026)

7.3.3 France Conversational AI Market Size and Forecast (2016-2026)

7.3.4 United Kingdom Conversational AI Market Size and Forecast (2016-2026)

7.3.5 Russia Conversational AI Market Size and Forecast (2016-2026)

7.3.6 Italy Conversational AI Market Size and Forecast (2016-2026)

8 Asia-Pacific by Region, by Type, and by Application

8.1 Asia-Pacific Conversational AI Revenue by Type (2016-2026)

8.2 Asia-Pacific Conversational AI Revenue by Application (2016-2026)

8.3 Asia-Pacific Conversational AI Market Size by Region

8.3.1 Asia-Pacific Conversational AI Revenue by Region (2016-2026)

8.3.2 China Conversational AI Market Size and Forecast (2016-2026)

8.3.3 Japan Conversational AI Market Size and Forecast (2016-2026)

8.3.4 South Korea Conversational AI Market Size and Forecast (2016-2026)

8.3.5 India Conversational AI Market Size and Forecast (2016-2026)

8.3.6 Southeast Asia Conversational AI Market Size and Forecast (2016-2026)

8.3.7 Australia Conversational AI Market Size and Forecast (2016-2026)

9 South America by Country, by Type, and by Application

9.1 South America Conversational AI Revenue by Type (2016-2026)

9.2 South America Conversational AI Revenue by Application (2016-2026)

9.3 South America Conversational AI Market Size by Country

9.3.1 South America Conversational AI Revenue by Country (2016-2026)

9.3.2 Brazil Conversational AI Market Size and Forecast (2016-2026)

9.3.3 Argentina Conversational AI Market Size and Forecast (2016-2026)

10 Middle East & Africa by Country, by Type, and by Application

10.1 Middle East & Africa Conversational AI Revenue by Type (2016-2026)

10.2 Middle East & Africa Conversational AI Revenue by Application (2016-2026)

10.3 Middle East & Africa Conversational AI Market Size by Country

10.3.1 Middle East & Africa Conversational AI Revenue by Country (2016-2026)

10.3.2 Turkey Conversational AI Market Size and Forecast (2016-2026)

10.3.3 Saudi Arabia Conversational AI Market Size and Forecast (2016-2026)

10.3.4 UAE Conversational AI Market Size and Forecast (2016-2026)

11 Research Findings and Conclusion

12 Appendix

12.1 Methodology

12.2 Research Process and Data Source

12.3 Disclaimer

List of Tables

Table 1. Global Conversational AI Revenue by Type, (USD Million), 2020 VS 2021 VS 2026

Table 2. Global Conversational AI Revenue by Application, (USD Million), 2020 VS 2021 VS 2026

Table 3. Global Market Conversational AI Revenue (Million USD) Comparison by Region (2016 VS 2021 VS 2026)

Table 4. Global Conversational AI Revenue (USD Million) by Region (2016-2021)

Table 5. Global Conversational AI Revenue Market Share by Region (2021-2026)

Table 6. Google Corporate Information, Head Office, and Major Competitors

Table 7. Google Major Business

Table 8. Google Conversational AI Product and Solutions

Table 9. Google Conversational AI Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 10. Microsoft Corporate Information, Head Office, and Major Competitors

Table 11. Microsoft Major Business

Table 12. Microsoft Conversational AI Product and Solutions

Table 13. Microsoft Conversational AI Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 14. IBM Corporate Information, Head Office, and Major Competitors

Table 15. IBM Major Business

Table 16. IBM Conversational AI Product and Solutions

Table 17. IBM Conversational AI Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 18. AWS Corporate Information, Head Office, and Major Competitors

Table 19. AWS Major Business

Table 20. AWS Conversational AI Product and Solutions

Table 21. AWS Conversational AI Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 22. Baidu Corporate Information, Head Office, and Major Competitors

Table 23. Baidu Major Business

Table 24. Baidu Conversational AI Product and Solutions

Table 25. Baidu Conversational AI Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 26. Oracle Corporate Information, Head Office, and Major Competitors

Table 27. Oracle Major Business

Table 28. Oracle Conversational AI Product and Solutions

Table 29. Oracle Conversational AI Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 30. SAP Corporate Information, Head Office, and Major Competitors

Table 31. SAP Major Business

Table 32. SAP Conversational AI Product and Solutions

Table 33. SAP Conversational AI Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 34. Nuance Corporate Information, Head Office, and Major Competitors

Table 35. Nuance Major Business

Table 36. Nuance Conversational AI Product and Solutions

Table 37. Nuance Conversational AI Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 38. Artificial Solutions Corporate Information, Head Office, and Major Competitors

Table 39. Artificial Solutions Major Business

Table 40. Artificial Solutions Conversational AI Product and Solutions

Table 41. Artificial Solutions Conversational AI Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 42. Conversica Corporate Information, Head Office, and Major Competitors

Table 43. Conversica Major Business

Table 44. Conversica Conversational AI Product and Solutions

Table 45. Conversica Conversational AI Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 46. Haptik Corporate Information, Head Office, and Major Competitors

Table 47. Haptik Major Business

Table 48. Haptik Conversational AI Product and Solutions

Table 49. Haptik Conversational AI Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 50. Global Conversational AI Revenue (USD Million) by Players (2019-2021)

Table 51. Global Conversational AI Revenue Share by Players (2019-2021)

Table 52. Breakdown of Conversational AI by Company Type (Tier 1, Tier 2 and Tier 3)

Table 53. Conversational AI Players Head Office, Products and Services Provided

Table 54. Conversational AI Mergers & Acquisitions in the Past Five Years

Table 55. Conversational AI New Entrants and Expansion Plans

Table 56. Global Conversational AI Revenue (USD Million) by Type (2016-2021)

Table 57. Global Conversational AI Revenue Share by Type (2016-2021)

Table 58. Global Conversational AI Revenue Forecast by Type (2021-2026)

Table 59. Global Conversational AI Revenue by Application (2016-2021)

Table 60. Global Conversational AI Revenue Forecast by Application (2021-2026)

Table 61. North America Conversational AI Revenue by Type (2016-2021) & (USD Million)

Table 62. North America Conversational AI Revenue by Type (2021-2026) & (USD Million)

Table 63. North America Conversational AI Revenue by Application (2016-2021) & (USD Million)

Table 64. North America Conversational AI Revenue by Application (2021-2026) & (USD Million)

Table 65. North America Conversational AI Revenue by Country (2016-2021) & (USD Million)

Table 66. North America Conversational AI Revenue by Country (2021-2026) & (USD Million)

Table 67. Europe Conversational AI Revenue by Type (2016-2021) & (USD Million)

Table 68. Europe Conversational AI Revenue by Type (2021-2026) & (USD Million)

Table 69. Europe Conversational AI Revenue by Application (2016-2021) & (USD Million)

Table 70. Europe Conversational AI Revenue by Application (2021-2026) & (USD Million)

Table 71. Europe Conversational AI Revenue by Country (2016-2021) & (USD Million)

Table 72. Europe Conversational AI Revenue by Country (2021-2026) & (USD Million)

Table 73. Asia-Pacific Conversational AI Revenue by Type (2016-2021) & (USD Million)

Table 74. Asia-Pacific Conversational AI Revenue by Type (2021-2026) & (USD Million)

Table 75. Asia-Pacific Conversational AI Revenue by Application (2016-2021) & (USD Million)

Table 76. Asia-Pacific Conversational AI Revenue by Application (2021-2026) & (USD Million)

Table 77. Asia-Pacific Conversational AI Revenue by Region (2016-2021) & (USD Million)

Table 78. Asia-Pacific Conversational AI Revenue by Region (2021-2026) & (USD Million)

Table 79. South America Conversational AI Revenue by Type (2016-2021) & (USD Million)

Table 80. South America Conversational AI Revenue by Type (2021-2026) & (USD Million)

Table 81. South America Conversational AI Revenue by Application (2016-2021) & (USD Million)

Table 82. South America Conversational AI Revenue by Application (2021-2026) & (USD Million)

Table 83. South America Conversational AI Revenue by Country (2016-2021) & (USD Million)

Table 84. South America Conversational AI Revenue by Country (2021-2026) & (USD Million)

Table 85. Middle East & Africa Conversational AI Revenue by Type (2016-2021) & (USD Million)

Table 86. Middle East & Africa Conversational AI Revenue by Type (2021-2026) & (USD Million)

Table 87. Middle East & Africa Conversational AI Revenue by Application (2016-2021) & (USD Million)

Table 88. Middle East & Africa Conversational AI Revenue by Application (2021-2026) & (USD Million)

Table 89. Middle East & Africa Conversational AI Revenue by Country (2016-2021) & (USD Million)

Table 90. Middle East & Africa Conversational AI Revenue by Country (2021-2026) & (USD Million)

List of Figures

Figure 1. Conversational AI Picture

Figure 2. Global Conversational AI Revenue Market Share by Type in 2020

Figure 3. IVA

Figure 4. Chatbots

Figure 5. Conversational AI Revenue Market Share by Application in 2020

Figure 6. Customer Support Picture

Figure 7. Personal Assistant Picture

Figure 8. Customer Engagement Picture

Figure 9. Retention Picture

Figure 10. Global Conversational AI Revenue, (USD Million): 2020 VS 2021 VS 2026

Figure 11. Global Conversational AI Revenue and Forecast (2016-2026) & (USD Million)

Figure 12. Global Conversational AI Revenue Market Share by Region (2016-2026)

Figure 13. Global Conversational AI Revenue Market Share by Region in 2020

Figure 14. North America Conversational AI Revenue (USD Million) and Growth Rate (2016-2026)

Figure 15. Europe Conversational AI Revenue (USD Million) and Growth Rate (2016-2026)

Figure 16. Asia-Pacific Conversational AI Revenue (USD Million) and Growth Rate (2016-2026)

Figure 17. South America Conversational AI Revenue (USD Million) and Growth Rate (2016-2026)

Figure 18. Middle East and Africa Conversational AI Revenue (USD Million) and Growth Rate (2016-2026)

Figure 19. Conversational AI Market Drivers

Figure 20. Conversational AI Market Restraints

Figure 21. Conversational AI Market Trends

Figure 22. Google Recent Developments and Future Plans

Figure 23. Microsoft Recent Developments and Future Plans

Figure 24. IBM Recent Developments and Future Plans

Figure 25. AWS Recent Developments and Future Plans

Figure 26. Baidu Recent Developments and Future Plans

Figure 27. Oracle Recent Developments and Future Plans

Figure 28. SAP Recent Developments and Future Plans

Figure 29. Nuance Recent Developments and Future Plans

Figure 30. Artificial Solutions Recent Developments and Future Plans

Figure 31. Conversica Recent Developments and Future Plans

Figure 32. Haptik Recent Developments and Future Plans

Figure 33. Global Conversational AI Revenue Share by Players in 2020

Figure 34. Conversational AI Market Share by Company Type (Tier 1, Tier 2 and Tier 3)

Figure 35. Global Top 3 Players Conversational AI Revenue Market Share in 2020

Figure 36. Global Top 10 Players Conversational AI Revenue Market Share in 2020

Figure 37. Key Players Market Share Trend (Top 3 Market Share: 2019 VS 2020 VS 2021)

Figure 38. Global Conversational AI Revenue Share by Type in 2020

Figure 39. Global Conversational AI Market Share Forecast by Type (2021-2026)

Figure 40. Global Conversational AI Revenue Share by Application in 2020

Figure 41. Global Conversational AI Market Share Forecast by Application (2021-2026)

Figure 42. North America Conversational AI Sales Market Share by Type (2016-2026)

Figure 43. North America Conversational AI Sales Market Share by Application (2016-2026)

Figure 44. North America Conversational AI Revenue Market Share by Country (2016-2026)

Figure 45. United States Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 46. Canada Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 47. Mexico Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 48. Europe Conversational AI Sales Market Share by Type (2016-2026)

Figure 49. Europe Conversational AI Sales Market Share by Application (2016-2026)

Figure 50. Europe Conversational AI Revenue Market Share by Country (2016-2026)

Figure 51. Germany Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 52. France Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 53. United Kingdom Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 54. Russia Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 55. Italy Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 56. Asia-Pacific Conversational AI Sales Market Share by Type (2016-2026)

Figure 57. Asia-Pacific Conversational AI Sales Market Share by Application (2016-2026)

Figure 58. Asia-Pacific Conversational AI Revenue Market Share by Region (2016-2026)

Figure 59. China Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 60. Japan Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 61. South Korea Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 62. India Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 63. Southeast Asia Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 64. Australia Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 65. South America Conversational AI Sales Market Share by Type (2016-2026)

Figure 66. South America Conversational AI Sales Market Share by Application (2016-2026)

Figure 67. South America Conversational AI Revenue Market Share by Country (2016-2026)

Figure 68. Brazil Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 69. Argentina Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 70. Middle East and Africa Conversational AI Sales Market Share by Type (2016-2026)

Figure 71. Middle East and Africa Conversational AI Sales Market Share by Application (2016-2026)

Figure 72. Middle East and Africa Conversational AI Revenue Market Share by Country (2016-2026)

Figure 73. Turkey Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 74. Saudi Arabia Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 75. UAE Conversational AI Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 76. Methodology

Figure 77. Research Process and Data Source

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