Global IT Service Management (ITSM) Software Market 2020 by Company, Regions, Type and Application, Forecast to 2025

  • receipt Report ID : 33004
  • calendar_today Published On: Sep, 2020
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Market Overview

The IT Service Management (ITSM) Software market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.

The global IT Service Management (ITSM) Software market size is expected to gain market growth in the forecast period of 2020 to 2025, with a CAGR of 11.2%% in the forecast period of 2020 to 2025 and will expected to reach USD 3589 million by 2025, from USD 2347.5 million in 2019.

Market segmentation

IT Service Management (ITSM) Software market is split by Type and by Application. For the period 2015-2025, the growth among segments provide accurate calculations and forecasts for sales by Type and by Application in terms of volume and value. This analysis can help you expand your business by targeting qualified niche markets.

By Type, IT Service Management (ITSM) Software market has been segmented into:

Cloud-based

On-Premises

By Application, IT Service Management (ITSM) Software has been segmented into:

SMEs

Large Enterprises

Regions and Countries Level Analysis

Regional analysis is another highly comprehensive part of the research and analysis study of the global IT Service Management (ITSM) Software market presented in the report. This section sheds light on the sales growth of different regional and country-level IT Service Management (ITSM) Software markets. For the historical and forecast period 2015 to 2025, it provides detailed and accurate country-wise volume analysis and region-wise market size analysis of the global IT Service Management (ITSM) Software market.

The report offers in-depth assessment of the growth and other aspects of the IT Service Management (ITSM) Software market in important countries (regions), including:

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Australia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Competitive Landscape and IT Service Management (ITSM) Software Market Share Analysis

IT Service Management (ITSM) Software competitive landscape provides details by vendors, including company overview, company total revenue (financials), market potential, global presence, IT Service Management (ITSM) Software sales and revenue generated, market share, price, production sites and facilities, SWOT analysis, product launch. For the period 2015-2020, this study provides the IT Service Management (ITSM) Software sales, revenue and market share for each player covered in this report.

The major players covered in IT Service Management (ITSM) Software are:

ServiceNow

Axios Systems

IBM

Atlassian

ASG Software

Ivanti (HEAT Software)

Cherwell Software

BMC Software

Broadcom

SAP

TOPdesk

Symantec

Micro Focus (Formerly HPE)

SolarWinds

Samanage

Epicor

Freshworks

SysAid

Agiloft Service

Ultimo

Autotask

Among other players domestic and global, IT Service Management (ITSM) Software market share data is available for global, North America, Europe, Asia-Pacific, Middle East & Africa and South America separately. Our analysts understand competitive strengths and provide competitive analysis for each competitor separately.

Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

1 IT Service Management (ITSM) Software Market Overview

1.1 Product Overview and Scope of IT Service Management (ITSM) Software

1.2 Classification of IT Service Management (ITSM) Software by Type

1.2.1 Global IT Service Management (ITSM) Software Revenue by Type: 2015 VS 2019 VS 2025

1.2.2 Global IT Service Management (ITSM) Software Revenue Market Share by Type in 2019

1.2.3 Cloud-based

1.2.4 On-Premises

1.3 Global IT Service Management (ITSM) Software Market by Application

1.3.1 Overview: Global IT Service Management (ITSM) Software Revenue by Application: 2015 VS 2019 VS 2025

1.3.2 SMEs

1.3.3 Large Enterprises

1.4 Global IT Service Management (ITSM) Software Market by Regions

1.4.1 Global IT Service Management (ITSM) Software Market Size by Regions: 2015 VS 2019 VS 2025

1.4.2 Global Market Size of IT Service Management (ITSM) Software (2015-2025)

1.4.3 North America (USA, Canada and Mexico) IT Service Management (ITSM) Software Status and Prospect (2015-2025)

1.4.4 Europe (Germany, France, UK, Russia and Italy) IT Service Management (ITSM) Software Status and Prospect (2015-2025)

1.4.5 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) IT Service Management (ITSM) Software Status and Prospect (2015-2025)

1.4.6 South America (Brazil, Argentina, Colombia) IT Service Management (ITSM) Software Status and Prospect (2015-2025)

1.4.7 Middle East & Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) IT Service Management (ITSM) Software Status and Prospect (2015-2025)

2 Company Profiles

2.1 ServiceNow

2.1.1 ServiceNow Details

2.1.2 ServiceNow Major Business

2.1.3 ServiceNow SWOT Analysis

2.1.4 ServiceNow Product and Services

2.1.5 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.2 Axios Systems

2.2.1 Axios Systems Details

2.2.2 Axios Systems Major Business

2.2.3 Axios Systems SWOT Analysis

2.2.4 Axios Systems Product and Services

2.2.5 Axios Systems IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.3 IBM

2.3.1 IBM Details

2.3.2 IBM Major Business

2.3.3 IBM SWOT Analysis

2.3.4 IBM Product and Services

2.3.5 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.4 Atlassian

2.4.1 Atlassian Details

2.4.2 Atlassian Major Business

2.4.3 Atlassian SWOT Analysis

2.4.4 Atlassian Product and Services

2.4.5 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.5 ASG Software

2.5.1 ASG Software Details

2.5.2 ASG Software Major Business

2.5.3 ASG Software SWOT Analysis

2.5.4 ASG Software Product and Services

2.5.5 ASG Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.6 Ivanti (HEAT Software)

2.6.1 Ivanti (HEAT Software) Details

2.6.2 Ivanti (HEAT Software) Major Business

2.6.3 Ivanti (HEAT Software) Product and Services

2.6.4 Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.7 Cherwell Software

2.7.1 Cherwell Software Details

2.7.2 Cherwell Software Major Business

2.7.3 Cherwell Software Product and Services

2.7.4 Cherwell Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.8 BMC Software

2.8.1 BMC Software Details

2.8.2 BMC Software Major Business

2.8.3 BMC Software Product and Services

2.8.4 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.9 Broadcom

2.9.1 Broadcom Details

2.9.2 Broadcom Major Business

2.9.3 Broadcom Product and Services

2.9.4 Broadcom IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.10 SAP

2.10.1 SAP Details

2.10.2 SAP Major Business

2.10.3 SAP Product and Services

2.10.4 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.11 TOPdesk

2.11.1 TOPdesk Details

2.11.2 TOPdesk Major Business

2.11.3 TOPdesk Product and Services

2.11.4 TOPdesk IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.12 Symantec

2.12.1 Symantec Details

2.12.2 Symantec Major Business

2.12.3 Symantec Product and Services

2.12.4 Symantec IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.13 Micro Focus (Formerly HPE)

2.13.1 Micro Focus (Formerly HPE) Details

2.13.2 Micro Focus (Formerly HPE) Major Business

2.13.3 Micro Focus (Formerly HPE) Product and Services

2.13.4 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.14 SolarWinds

2.14.1 SolarWinds Details

2.14.2 SolarWinds Major Business

2.14.3 SolarWinds Product and Services

2.14.4 SolarWinds IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.15 Samanage

2.15.1 Samanage Details

2.15.2 Samanage Major Business

2.15.3 Samanage Product and Services

2.15.4 Samanage IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.16 Epicor

2.16.1 Epicor Details

2.16.2 Epicor Major Business

2.16.3 Epicor Product and Services

2.16.4 Epicor IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.17 Freshworks

2.17.1 Freshworks Details

2.17.2 Freshworks Major Business

2.17.3 Freshworks Product and Services

2.17.4 Freshworks IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.18 SysAid

2.18.1 SysAid Details

2.18.2 SysAid Major Business

2.18.3 SysAid Product and Services

2.18.3 SysAid IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.19 Agiloft Service

2.19.1 Agiloft Service Details

2.19.2 Agiloft Service Major Business

2.19.3 Agiloft Service Product and Services

2.19.4 Agiloft Service IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.20 Ultimo

2.20.1 Ultimo Details

2.20.2 Ultimo Major Business

2.20.3 Ultimo Product and Services

2.20.4 Ultimo IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

2.21 Autotask

2.21.1 Autotask Details

2.21.2 Autotask Major Business

2.21.3 Autotask Product and Services

2.21.4 Autotask IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2019)

3 Market Competition, by Players

3.1 Global IT Service Management (ITSM) Software Revenue and Share by Players (2015-2020)

3.2 Market Concentration Rate

3.2.1 Top 5 IT Service Management (ITSM) Software Players Market Share

3.2.2 Top 10 IT Service Management (ITSM) Software Players Market Share

3.3 Market Competition Trend

4 Market Size by Regions

4.1 Global IT Service Management (ITSM) Software Revenue and Market Share by Regions

4.2 North America IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

4.3 Europe IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

4.4 Asia-Pacific IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

4.5 South America IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

4.6 Middle East & Africa IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

5 North America IT Service Management (ITSM) Software Revenue by Countries

5.1 North America IT Service Management (ITSM) Software Revenue by Countries (2015-2020)

5.2 USA IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

5.3 Canada IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

5.4 Mexico IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

6 Europe IT Service Management (ITSM) Software Revenue by Countries

6.1 Europe IT Service Management (ITSM) Software Revenue by Countries (2015-2020)

6.2 Germany IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

6.3 UK IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

6.4 France IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

6.5 Russia IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

6.6 Italy IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

7 Asia-Pacific IT Service Management (ITSM) Software Revenue by Countries

7.1 Asia-Pacific IT Service Management (ITSM) Software Revenue by Countries (2015-2020)

7.2 China IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

7.3 Japan IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

7.4 Korea IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

7.5 India IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

7.6 Southeast Asia IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

8 South America IT Service Management (ITSM) Software Revenue by Countries

8.1 South America IT Service Management (ITSM) Software Revenue by Countries (2015-2020)

8.2 Brazil IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

8.3 Argentina IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

9 Middle East & Africa Revenue IT Service Management (ITSM) Software by Countries

9.1 Middle East & Africa IT Service Management (ITSM) Software Revenue by Countries (2015-2020)

9.2 Saudi Arabia IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

9.3 UAE IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

9.4 Egypt IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

9.5 South Africa IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

10 Market Size Segment by Type

10.1 Global IT Service Management (ITSM) Software Revenue and Market Share by Type (2015-2020)

10.2 Global IT Service Management (ITSM) Software Market Forecast by Type (2019-2024)

10.3 Cloud-based Revenue Growth Rate (2015-2025)

10.4 On-Premises Revenue Growth Rate (2015-2025)

11 Global IT Service Management (ITSM) Software Market Segment by Application

11.1 Global IT Service Management (ITSM) Software Revenue Market Share by Application (2015-2020)

11.2 IT Service Management (ITSM) Software Market Forecast by Application (2019-2024)

11.3 SMEs Revenue Growth (2015-2020)

11.4 Large Enterprises Revenue Growth (2015-2020)

12 Global IT Service Management (ITSM) Software Market Size Forecast (2021-2025)

12.1 Global IT Service Management (ITSM) Software Market Size Forecast (2021-2025)

12.2 Global IT Service Management (ITSM) Software Market Forecast by Regions (2021-2025)

12.3 North America IT Service Management (ITSM) Software Revenue Market Forecast (2021-2025)

12.4 Europe IT Service Management (ITSM) Software Revenue Market Forecast (2021-2025)

12.5 Asia-Pacific IT Service Management (ITSM) Software Revenue Market Forecast (2021-2025)

12.6 South America IT Service Management (ITSM) Software Revenue Market Forecast (2021-2025)

12.7 Middle East & Africa IT Service Management (ITSM) Software Revenue Market Forecast (2021-2025)

13 Research Findings and Conclusion

14 Appendix

14.1 Methodology

14.2 Data Source

14.3 Disclaimer

14.4 About US

List of Tables

Table 1. Global IT Service Management (ITSM) Software Revenue (USD Million) by Type: 2015 VS 2019 VS 2025

Table 2. Breakdown of IT Service Management (ITSM) Software by Company Type (Tier 1, Tier 2 and Tier 3)

Table 3. Global IT Service Management (ITSM) Software Revenue (USD Million) by Application: 2015 VS 2019 VS 2025

Table 4. Global Market IT Service Management (ITSM) Software Revenue (Million USD) Comparison by Regions 2015-2025

Table 5. Global IT Service Management (ITSM) Software Market Size and Growth Estimation in Various Scenarios in 2020

Table 6. ServiceNow Corporate Information, Location and Competitors

Table 7. ServiceNow IT Service Management (ITSM) Software Major Business

Table 8. ServiceNow IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 9. ServiceNow SWOT Analysis

Table 10. ServiceNow IT Service Management (ITSM) Software Product and Solutions

Table 11. ServiceNow IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 12. Axios Systems Corporate Information, Location and Competitors

Table 13. Axios Systems IT Service Management (ITSM) Software Major Business

Table 14. Axios Systems IT Service Management (ITSM) Software Total Revenue (USD Million) (2018-2019)

Table 15. Axios Systems SWOT Analysis

Table 16. Axios Systems IT Service Management (ITSM) Software Product and Solutions

Table 17. Axios Systems IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 18. IBM Corporate Information, Location and Competitors

Table 19. IBM IT Service Management (ITSM) Software Major Business

Table 20. IBM IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 21. IBM SWOT Analysis

Table 22. IBM IT Service Management (ITSM) Software Product and Solutions

Table 23. IBM IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 24. Atlassian Corporate Information, Location and Competitors

Table 25. Atlassian IT Service Management (ITSM) Software Major Business

Table 26. Atlassian IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 27. Atlassian SWOT Analysis

Table 28. Atlassian IT Service Management (ITSM) Software Product and Solutions

Table 29. Atlassian IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 30. ASG Software Corporate Information, Location and Competitors

Table 31. ASG Software IT Service Management (ITSM) Software Major Business

Table 32. ASG Software IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 33. ASG Software SWOT Analysis

Table 34. ASG Software IT Service Management (ITSM) Software Product and Solutions

Table 35. ASG Software IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 36. Ivanti (HEAT Software) Corporate Information, Location and Competitors

Table 37. Ivanti (HEAT Software) IT Service Management (ITSM) Software Major Business

Table 38. Ivanti (HEAT Software) IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 39. Ivanti (HEAT Software) SWOT Analysis

Table 40. Ivanti (HEAT Software) IT Service Management (ITSM) Software Product and Solutions

Table 41. Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 42. Cherwell Software Corporate Information, Location and Competitors

Table 43. Cherwell Software IT Service Management (ITSM) Software Major Business

Table 44. Cherwell Software IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 45. Cherwell Software SWOT Analysis

Table 46. Cherwell Software IT Service Management (ITSM) Software Product and Solutions

Table 47. Cherwell Software IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 48. BMC Software Corporate Information, Location and Competitors

Table 49. BMC Software IT Service Management (ITSM) Software Major Business

Table 50. BMC Software IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 51. BMC Software SWOT Analysis

Table 52. BMC Software IT Service Management (ITSM) Software Product and Solutions

Table 53. BMC Software IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 54. Broadcom Corporate Information, Location and Competitors

Table 55. Broadcom IT Service Management (ITSM) Software Major Business

Table 56. Broadcom IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 57. Broadcom SWOT Analysis

Table 58. Broadcom IT Service Management (ITSM) Software Product and Solutions

Table 59. Broadcom IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 60. SAP Corporate Information, Location and Competitors

Table 61. SAP IT Service Management (ITSM) Software Major Business

Table 62. SAP IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 63. SAP SWOT Analysis

Table 64. SAP IT Service Management (ITSM) Software Product and Solutions

Table 65. SAP IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 66. TOPdesk Corporate Information, Location and Competitors

Table 67. TOPdesk IT Service Management (ITSM) Software Major Business

Table 68. TOPdesk IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 69. TOPdesk SWOT Analysis

Table 70. TOPdesk IT Service Management (ITSM) Software Product and Solutions

Table 71. TOPdesk IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 72. Symantec Corporate Information, Location and Competitors

Table 73. Symantec IT Service Management (ITSM) Software Major Business

Table 74. Symantec IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 75. Symantec SWOT Analysis

Table 76. Symantec IT Service Management (ITSM) Software Product and Solutions

Table 77. Symantec IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 78. Micro Focus (Formerly HPE) Corporate Information, Location and Competitors

Table 79. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Major Business

Table 80. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 81. Micro Focus (Formerly HPE) SWOT Analysis

Table 82. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product and Solutions

Table 83. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 84. SolarWinds Corporate Information, Location and Competitors

Table 85. SolarWinds IT Service Management (ITSM) Software Major Business

Table 86. SolarWinds IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 87. SolarWinds SWOT Analysis

Table 88. SolarWinds IT Service Management (ITSM) Software Product and Solutions

Table 89. SolarWinds IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 90. Samanage Corporate Information, Location and Competitors

Table 91. Samanage IT Service Management (ITSM) Software Major Business

Table 92. Samanage IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 93. Samanage SWOT Analysis

Table 94. Samanage IT Service Management (ITSM) Software Product and Solutions

Table 95. Samanage IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 96. Epicor Corporate Information, Location and Competitors

Table 97. Epicor IT Service Management (ITSM) Software Major Business

Table 98. Epicor IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 99. Epicor SWOT Analysis

Table 100. Epicor IT Service Management (ITSM) Software Product and Solutions

Table 101. Epicor IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 102. Freshworks Corporate Information, Location and Competitors

Table 103. Freshworks IT Service Management (ITSM) Software Major Business

Table 104. Freshworks IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 105. Freshworks SWOT Analysis

Table 106. Freshworks IT Service Management (ITSM) Software Product and Solutions

Table 107. Freshworks IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 108. SysAid IT Service Management (ITSM) Software Type and Application

Table 109. SysAid IT Service Management (ITSM) Software Major Business

Table 110. SysAid IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 111. SysAid SWOT Analysis

Table 112. SysAid IT Service Management (ITSM) Software Product and Solutions

Table 113. SysAid IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 114. Agiloft Service Corporate Information, Location and Competitors

Table 115. Agiloft Service IT Service Management (ITSM) Software Major Business

Table 116. Agiloft Service IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 117. Agiloft Service SWOT Analysis

Table 118. Agiloft Service IT Service Management (ITSM) Software Product and Solutions

Table 119. Agiloft Service IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 120. Ultimo Corporate Information, Location and Competitors

Table 121. Ultimo IT Service Management (ITSM) Software Major Business

Table 122. Ultimo IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 123. Ultimo SWOT Analysis

Table 124. Ultimo IT Service Management (ITSM) Software Product and Solutions

Table 125. Ultimo IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 126. Autotask Corporate Information, Location and Competitors

Table 127. Autotask IT Service Management (ITSM) Software Major Business

Table 128. Autotask IT Service Management (ITSM) Software Total Revenue (USD Million) (2017-2018)

Table 129. Autotask SWOT Analysis

Table 130. Autotask IT Service Management (ITSM) Software Product and Solutions

Table 131. Autotask IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 132. Global IT Service Management (ITSM) Software Revenue (Million USD) by Players (2015-2020)

Table 133. Global IT Service Management (ITSM) Software Revenue Share by Players (2015-2020)

Table 134. Global IT Service Management (ITSM) Software Revenue (Million USD) by Regions (2015-2020)

Table 135. Global IT Service Management (ITSM) Software Revenue Market Share by Regions (2015-2020)

Table 136. North America IT Service Management (ITSM) Software Revenue by Countries (2015-2020)

Table 137. North America IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020)

Table 138. Europe IT Service Management (ITSM) Software Revenue (Million USD) by Countries (2015-2020)

Table 139. Asia-Pacific IT Service Management (ITSM) Software Revenue (Million USD) by Countries (2015-2020)

Table 140. South America IT Service Management (ITSM) Software Revenue by Countries (2015-2020)

Table 141. South America IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020)

Table 142. Middle East and Africa IT Service Management (ITSM) Software Revenue (Million USD) by Countries (2015-2020)

Table 143. Middle East and Africa IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020)

Table 144. Global IT Service Management (ITSM) Software Revenue (Million USD) by Type (2015-2020)

Table 145. Global IT Service Management (ITSM) Software Revenue Share by Type (2015-2020)

Table 146. Global IT Service Management (ITSM) Software Revenue Forecast by Type (2021-2025)

Table 147. Global IT Service Management (ITSM) Software Revenue by Application (2015-2020)

Table 148. Global IT Service Management (ITSM) Software Revenue Share by Application (2015-2020)

Table 149. Global IT Service Management (ITSM) Software Revenue Forecast by Application (2021-2025)

Table 150. Global IT Service Management (ITSM) Software Revenue (Million USD) Forecast by Regions (2021-2025)

List of Figures

Figure 1. IT Service Management (ITSM) Software Picture

Figure 2. Global IT Service Management (ITSM) Software Revenue Market Share by Type in 2019

Figure 3. Cloud-based Picture

Figure 4. On-Premises Picture

Figure 5. IT Service Management (ITSM) Software Revenue Market Share by Application in 2019

Figure 6. SMEs Picture

Figure 7. Large Enterprises Picture

Figure 8. Global IT Service Management (ITSM) Software Revenue (USD Million) and Growth Rate (2015-2025)

Figure 9. North America IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2015-2025)

Figure 10. Europe IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2015-2025)

Figure 11. Asia-Pacific IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2015-2025)

Figure 12. South America IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2015-2025)

Figure 13. Middle East and Africa IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2015-2025)

Figure 14. Global IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2015-2025)

Figure 15. Global IT Service Management (ITSM) Software Revenue Share by Players in 2019

Figure 16. Global Top 5 Players IT Service Management (ITSM) Software Revenue Market Share in 2019

Figure 17. Global Top 10 Players IT Service Management (ITSM) Software Revenue Market Share in 2019

Figure 18. Key Players Market Share Trend

Figure 19. Global IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (%) (2015-2020)

Figure 20. Global IT Service Management (ITSM) Software Revenue Market Share by Regions (2015-2020)

Figure 21. Global IT Service Management (ITSM) Software Revenue Market Share by Regions in 2018

Figure 22. North America IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 23. Europe IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 24. Asia-Pacific IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 25. South America IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 26. Middle East and Africa IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 27. North America IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020)

Figure 28. North America IT Service Management (ITSM) Software Revenue Market Share by Countries in 2019

Figure 29. USA IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 30. Canada IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 31. Mexico IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 32. Europe IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020)

Figure 33. Europe IT Service Management (ITSM) Software Revenue Market Share by Countries in 2019

Figure 34. Germany IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 35. UK IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 36. France IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 37. Russia IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 38. Italy IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 39. Asia-Pacific IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020)

Figure 40. Asia-Pacific IT Service Management (ITSM) Software Revenue Market Share by Countries in 2019

Figure 41. China IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 42. Japan IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 43. Korea IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 44. India IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 45. Southeast Asia IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 46. South America IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020)

Figure 47. South America IT Service Management (ITSM) Software Revenue Market Share by Countries in 2019

Figure 48. Brazil IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 49. Argentina IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 50. Middle East and Africa IT Service Management (ITSM) Software Revenue Market Share by Countries (2015-2020)

Figure 51. Middle East and Africa IT Service Management (ITSM) Software Revenue Market Share by Countries in 2019

Figure 52. Saudi Arabia IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 53. UAE IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 54. Egypt IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 55. South Africa IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

Figure 56. Global IT Service Management (ITSM) Software Revenue Share by Type (2015-2020)

Figure 57. Global IT Service Management (ITSM) Software Revenue Share by Type in 2019

Figure 58. Global IT Service Management (ITSM) Software Market Share Forecast by Type (2021-2025)

Figure 59. Global Cloud-based Revenue Growth Rate (2015-2020)

Figure 60. Global On-Premises Revenue Growth Rate (2015-2020)

Figure 61. Global IT Service Management (ITSM) Software Revenue Share by Application (2015-2020)

Figure 62. Global IT Service Management (ITSM) Software Revenue Share by Application in 2019

Figure 63. Global IT Service Management (ITSM) Software Market Share Forecast by Application (2021-2025)

Figure 64. Global SMEs Revenue Growth Rate (2015-2020)

Figure 65. Global Large Enterprises Revenue Growth Rate (2015-2020)

Figure 66. Global IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate Forecast (2021-2025)

Figure 67. Global IT Service Management (ITSM) Software Revenue (Million USD) Forecast by Regions (2021-2025)

Figure 68. Global IT Service Management (ITSM) Software Revenue Market Share Forecast by Regions (2021-2025)

Figure 69. North America IT Service Management (ITSM) Software Revenue Market Forecast (2021-2025)

Figure 70. Europe IT Service Management (ITSM) Software Revenue Market Forecast (2021-2025)

Figure 71. Asia-Pacific IT Service Management (ITSM) Software Revenue Market Forecast (2021-2025)

Figure 72. South America IT Service Management (ITSM) Software Revenue Market Forecast (2021-2025)

Figure 73. Middle East and Africa IT Service Management (ITSM) Software Revenue Market Forecast (2021-2025)

Figure 74. Sales Channel: Direct Channel vs Indirect Channel